Fort Rucker Guide

Services & Facilities

Medical Care

Lyster Army Medical Clinic provides primary care and ancillary services to a military population that consists of active duty service members, their Families, a large retiree population and their Family members. The clinic, fully accredited by the Joint Commission on Accreditation of Healthcare Organizations, is located at Bldg. 301, Andrews Ave.

Department of Primary Care

The Department of Primary Care serves as the Primary Care Managers for TRICARE Prime beneficiaries. Individuals are assigned to a provider within the Department of Primary Care. Appointments are scheduled with the primary care manager by calling the Patient Appointment Line at 334-255-7000. Every attempt will be made to schedule your appointment with your primary care manager. However, if an appointment is not available with your primary care manager and there is a medical necessity for patient to be seen, an appointment will be given with someone else in the clinic. (^top of section)

Aviation Medicine Clinic

All active duty service members are assigned to the Aviation Medicine Clinic as their primary care manager. The Aviation Medicine Clinic hosts SICK CALL Monday-Friday from 0615 until 0715 (Must bring DD 689, Individual Sick Slip). Personnel in the ranks of COL and above, CW5, SGM/CSM, Unit Commanders and 1SG’s may call the clinic during Sick Call hours at 255-7894 for an available appointment. Acute appointment needs will have priority during sick call hours and the Triage Nurse will determine the timeliness of medical care needs based upon the problem and situation. Patients 15 minutes late for their appointment will be considered as a No Show. Scheduled appointment cancellations must be done at least 24 hours before the appointment date. (^top of section)

Physical Exams Clinic

Fort Rucker Clinics provide top-notch care.

The Physical Exams Section performs all physicals for active duty Soldiers including flight physicals, over 40 physicals, fitness for duty and retirement physicals. Part II physicals are scheduled upon completion of Part I, however, all required testing and any paper work that is required by AR 40-501 and AR 40-8 must be completed prior to Part II physical appointment. Flight personnel are reminded that a 90-day window exist for completion of Part I and Part II flight physicals. Comprehensive FDMEs and annual FDHSs are synchronized with the birth month. Army regulations allow for a generous birth month window that encompasses the “3-month period preceding the end of the birth month.” In other words, it includes the birth month plus the two previous months. All exams taken within this period are considered to have been taken within the birth month and will be good to the end of the birth month of the following year. Example: A Soldier born in July may begin his FDME/FDHS 3 months prior to 31 July. That means he can start the process on 1 May and he must complete it no later than 31 July. By the same token, if he completes it in May it will still be valid until the last day of July in the following year. All exams taken within this period are considered to have been taken within the birth month.”

For the Part I physical, you MUST fast 12 hours prior to appointment. The uniform is PT or other comfortable clothing. If your medical record is not at Lyster Army Health Clinic, you MUST bring it with you. (^top of section)

Emergency Medical Services

Flatiron medic is lowered to crash site.

Individuals requiring emergency medical care should report to the nearest emergency room or call 911. Four hospitals with excellent emergency care surround Fort Rucker. The hospitals are Medical Center Enterprise, Dale Medical Center, Flowers Hospital and Southeast Alabama Medical Center. Maps to these hospitals are located are available at Lyster Army Health Clinic’s Website at www.rucker.amedd.army.mil The TRICARE contractor, Humana Military Healthcare Services pays emergency medical claims based on the diagnosis by the local civilian emergency rooms. Should the visit to an emergency room be a true emergency, loss of life, limb or eyesight, a referral from the primary care manager is not required. Should the emergency room not code the visit as an emergency, an appeal may be filed with Humana Military Healthcare Services for payment. (^top of section)

Specialty Appointments

The TRICARE Service Center (Humana Military Healthcare Services) has a large provider network for specialty medical care when required by our patients. The Primary Care Manager will initiate a referral that will be mailed along with an authorization letter with provider names, addresses and phone numbers with the number of visits authorized. You may schedule your specialty appointments with the civilian provider following the guidance that is given in the authorization letter. (^top of section)

Ancillary Services

The laboratory and pharmacy services are available to all categories of beneficiaries. The radiology and physical therapy services are available to active duty service members and TRICARE prime beneficiaries. If you are requesting laboratory or x-ray services, you will need (^top of section)

Lyster Army Health Clinic provides care
to the Fort Rucker Community.

written doctors orders defining the type of test you require and a diagnosis.

The Pharmacy accepts all prescriptions and will fill them if the medication is available on the Lyster formulary. The network pharmacy providers and the mail order pharmacy program are available for prescriptions not on the Lyster formulary.

The Physical Therapy Clinic manages referrals from Lyster Primary Care Managers. A staff member from the Physical Therapy Clinic will contact you with your appointment. (^top of section)

Health & Wellness Center

The Health and Wellness Center provides a comprehensive, multi-disciplinary tobacco cessation program. Strategies and information are provided in a group setting. New classes begin frequently.

All new Soldiers to Fort Rucker are required to in-process at the Medical-in Processing Center at the Soldiers Service Center. In-processing takes place at 0730 each Wednesday. Appointments are not required for this in-processing. (^top of section)

Nutrition Clinic

The Nutrition Clinic, open from 0730-1615 Monday through Friday, provides the information and tools to make sound nutrition decisions for readiness now and disease control and prevention in the future. (^top of section)

Children in the Hospital

Parents are asked to bring children to the clinic only when the child has an appointment. Children accompanying parents to appointments could cause the child to be in contact with a communicable disease. (^top of section)

Enrollment in TRICARE Prime

Active duty service members are required to enroll in TRICARE Prime. All other beneficiaries are highly encouraged to enroll into TRICARE Prime to ensure priority for services available through the clinic. Beneficiaries electing to remain in TRICARE Standard will receive care in the clinic on a space available basis. Space available care is very limited in all primary care clinics and the ancillary clinics.

Enrollment into the TRICARE Prime option is available through the TRICARE Service Center located within the Lyster Army Health Clinic. Hours of operation for the TRICARE Service Center are 0730 – 1615, Monday through Friday. (^top of section)

Eligibility

All clinical services are required to confirm a patient’s eligibility for care by reviewing the patient’s valid identification card. Children 10 and older must present their ID card even when accompanied by a parent with identification. Additionally, parents must be enrolled in the Defense Eligibility Enrollment Reporting System (DEERS). Service members may enroll their Families in DEERS by visiting the ID Card Section located in the Soldiers Service Center.

Individuals must be enrolled in the Composition Health Care System (CHCS) in the clinic. This computer database allows the provider to order medications, x-ray testing, laboratory testing, and referrals for specialists as well as initiating the electronic medical record. You may visit the Patient Administration Division, Lyster Army Health Clinic to enroll your Family into the CHCS computer database program. (^top of section)

Patient Representative

The commander and staff at Lyster Army Health Clinic want to provide you with quality medical care in a customer-oriented atmosphere

If you feel this is not being achieved, you are invited to contact the Patient Representative at 255-7337/7229 or on the Website www.rucker.amedd.army.mil. (^top of section)

Patient Appointments

Phone 255-7000 to schedule patient appointments in the Lyster Army Health Clinic. The Website is www.tricareonline.com.

TRICARE online is a Department of Defense Program that has been used at military facilities to enable military beneficiaries to schedule their medical appointments on the Internet.

If you do not have a password to this Website, you will be prompted to gain a password when you log onto the homepage. Use of TRICARE online enables you to schedule medical appointments at any time within the military system. (^top of section)

Community Hospitals

Several TRICARE network hospitals are in the Wiregrass. Please refer to the record listing for addresses and phone numbers.

Dale Medical Center
100 Hospital Ave, Ozark, AL 36330
(334) 774-2601
Proximity to site: 15 miles
TRICARE Network Hospital, General admission

Flowers Hospital
Hwy 84 W, Dothan, AL 36303
(334) 793-5000
Proximity to site: 25 miles
TRICARE Network Hospital, General admission and trauma

Medical Center Enterprise
400 N Edwards St, Enterprise, AL 36330
(334) 347-0584
Proximity to site: 15 miles
TRICARE Network Hospital, General admission

Southeast Alabama Medical Center
Hwy 84 E & Ross Clark Cir, Dothan, AL 36303
(334) 793-8111
Proximity to site: 30 miles
TRICARE Network Hospital General admission and trauma (^top of section)

Dental Care

The Fort Rucker Dental Clinic Command is an organizational element of Fort Benning, Ga., Dental Activity. It provides dental examinations, treatment, and consultations for active duty service members.

Other than active duty (OTAD), patients will receive care on a stand-by basis.

The TRICARE Active Duty Family Member Dental Plan covers Family members of active duty. Emergency care (relief from swelling, severe pain, trauma, or bleeding) will be provided for OTAD patients at all times.

During normal duty hours, this treatment will be provided at Brown Dental Clinic, Bldg. 4405 on 5th Ave. and 12th St.

Active duty service members are seen at Brown Dental Clinic. Routine dental services are given Monday-Friday 0730 - 1615 by appointment, unless otherwise posted.

Regular dental checkups are
the key to good oral health.

For information and routine appointments, phone the Brown Dental Clinic, 255-3393.

Military personnel can request after hours emergency dental care by contacting the Triage Nurse at 255-7151.

Veterinary Care

The Fort Rucker Veterinary Services, part of the Gulf Coast District Veterinary Command, has the food inspection mission of providing food hygiene, safety and quality assurance to protect the health of military personnel from food-borne illnesses.

The Veterinary Treatment Facility, Bldg. 9402 on Dust Off Street, has pets available for adoption and provides limited outpatient services for privately owned animals.

Privately owned animals are examined, immunized, and treated for diseases that may be transmitted to humans and cause a health problem for the military community.

All animals housed on post must be registered at the VTF within three days of arrival and must be micro chipped.

Pets are seen by appointment only and must be preregistered. Phone 255-9061 from

Veterinary service staff performs a
checkup on an Army working dog.

0800-1600, Monday through Friday. The facility is closed the last working day of each month for inventory. Services are provided to active duty Soldiers, retirees, reservists on orders for active duty 72 hours or more, and Family members.

U.S. Army School of Aviation Medicine

The U.S. Army School of Aviation Medicine (USASAM), a satellite campus of the Army Medical Department Center and School, is the Army’s center for all rotary wing aeromedical training for aviators and aeromedical personnel.

USASAM, a tenant within the U.S. Army Aeromedical Center, supports readiness of the warfighter through training. Using the latest technology, USASAM has pioneered the use of distance learning and has state-of-the-art classrooms to enhance learning.

USASAM operates the only altitude (hypobaric) training chamber and Reduced Oxygen Breathing Device (ROBD) in the U.S. Army. This training allows Soldiers to experience hypoxia symptoms in a safe low risk environment, and teaches them to react accordingly.

USASAM provides aeromedical instruction to Army Medical Department students and supports the U.S. Army Aviation Warfighting Center (USAAWC) by providing platform instruction on aeromedical subjects to include aviation medicine orientation, altitude physiology, introduction to the visual systems, night vision, toxicology, aviation protective equipment, stress and fatigue, gravitational forces, noise and vibration in aviation, and spatial disorientation.

USASAM uses video teletraining, computer, and Web based training to improve Soldier and unit readiness while decreasing the cost for the training for the Army.

USASAM’s curriculum includes Academy of Health Science courses that train Army flight surgeons, flight medics, registered nurses, evacuation personnel and aviation clinical psychologists from all three military services, the Coast Guard, and foreign medical personnel. Successful completion of these courses results in the award of either an AOC or a skill identifier for the student.

USASAM hosts the Operational Aeromedical Problems Course every two years for active and reserve flight surgeons and aeromedical physician assistants. This course provides refresher training and provides a forum to discuss and distribute changes in aviation medicine. USASAM evaluates its training and the Army’s Aviation Medicine Program in FORSCOM and TRADOC aviation units by serving as the proponent of the Aviation Medicine portion of the Aviation Resource Management Survey (ARMS) program, and by providing inspectors for the ARMS.

The USASAM home page is at https://usasam.amedd.army.mil and the AKO portal is https://www.us.army.mil/
suite/page/385506.

For more information, phone 334-255-7409.

Directorate of Medevac Proponency

To support the Soldier and other patients, AMEDD Center and School manages the responsibilities associated with medical

evacuation, including organization, doctrine, concepts and material.

Flatiron

“Flatiron,” the supporting Air Ambulance Detachment of the Aviation Training Brigade, provides crash rescue and medical evacuation to support aviation training.

Flatiron uses its helicopters for patient

transfer to hospitals in the Southeastern United States and participates in the Military Assistance to Safety and Traffic Program.

Call 255-8535 for more information.

Chaplain

The chaplains and staff at Fort Rucker promote religious life by providing religious activities and programs, pastoral care, pastoral counseling, and other religious ceremonies such as baptisms, marriage, and funerals.

The Fort Rucker community is cordially invited to share in and benefit from these rich, spiritual activities.

Chaplain prays for deploying Soldiers’ safety.

Worship Services

Except as noted, all services are on Sunday.

Main Post Chapel (Bldg. 8940)
	0800	Collective Protestant
	1100	Collective Protestant
	1730	“Wednesday Night Live” (Wednesdays)
	0930	Catholic Mass
	1715	Catholic Mass (Monday-Thursday)
	1600	Catholic Confessions (Saturdays)
	1700	Catholic Mass (Saturdays)

Chapel of Wings (Bldg. 109)
	0900	Contemporary Praise and Worship Service
	1100	Contemporary Praise and Worship Service

Spiritual Life Center (Bldg. 8939)
	0930	Protestant Sunday School
	1045	CCD (except during summer months)

The main post chapel serves
Fort Rucker’s spiritual needs.

Bldg. 5914 (Bus pickup at 0800)
	0900	Latter-day Saints (Ozark LDS Church)

Bldg. 6609
	1200	Islamic Worship Service (Fridays)

The weekly Wednesday evening service, “Wednesday Night Live,” is a lively, informal service which offers an inspirational message each week which will help you to walk in the spirit and become a victorious believer. Dinner is served at 5:30 p.m. and the service begins at 6:00 p.m. During the service, we have times of Praise & Worship including the classic hymns of the chapel. Come and experience the beauty and power of prayer. For more information, call the Main Post Chapel, 255-3140/3050.

Phone references:

Chapel of Wings
	Chapel	255-9221
	Chapel Annex NCOIC	255-2051

Installation Chaplain’s Office
	Chaplain’s Office	255-2989

Main Post Chapel
	Chapel NCOIC	255-3050
	Catholic Pastoral Office	255-9894
	Senior Catholic Chaplain	255-3642
	Senior Protestant Chaplain	255-9893

Spiritual Life Center
	CCD/Sunday School (info)	255-3946
	Director of Religious Ed	255-3946
	Youth Director	255-9995

Points of Contact:
	Islamic	255-2717
	Latter-day Saints	255-4359

BOSS Program

The Better Opportunity for Single Soldiers program is an Army initiative designed to improve Soldier Quality of Life and to satisfy the leisure and recreational needs for single and unaccompanied Soldiers.

Soldiers who are unmarried, divorced, widowed, and unaccompanied (including

single parents) are cordially invited to attend BOSS activities.

BOSS plans recreational activities and voices concerns for single Soldiers.

For information call 255-BOSS(2677).

U.S. Army Aviation Museum

The U.S. Army Aviation Museum, Bldg. 6000 on the corner of Andrews Ave. and Novosel St., houses exhibits that illustrate the history of Army Aviation from a replica of the B-model Military Flyer built by the Wright Brothers to the latest in helicopter technology.

The museum collection contains more than 160 aircraft, including on of the largest helicopter collections in the world.

The museum also has nearly four thousand items in the historical property collection. The museum reference library has more than 1,000 technical and field manuals, more than 2,000 films, an aviation history reference section of several hundred books and periodicals, and about 95,000 photographs. Aviation students, researchers and authors may use the museum’s reference collection by appointment only.

Included in the 45 aircraft on public exhibit are the R-4, the Army’s first helicopter; the Curtiss JN-4D; the 1918 Nieuport 28-C; several Vietnam-era helicopters, and prototypes of the current AH-64 Apache and UH-60 Black Hawk.

The Army Aviation Museum is one of the premier tourist attractions in the state.

The Army Aviation Museum provides
visitors a link to the past.

Since opening its doors in 1956, the museum has welcomed more than one million visitors.
The museum is open to the public 360 days a year at no charge for admission. The hours are 0900 – 1600 Mon. thru Sat. and 1200 – 1600 Sun.

For information about holiday closures write to U.S. Army Aviation Museum, P.O. Box 620610, Fort Rucker, AL 36362-0610.

Visit the Web site at www.armyavnmuseum.org. For information about group tours call 598-2508.

Aviation Learning Center

The Aviation Learning Center, located in Bldg. 9204, 5th Ave., is open to active duty Soldiers and DOD Civilians. In addition, adult Family members of active duty Soldiers may use the ALC on a space available basis. Computer and Internet access is provided for government use only to active duty personnel and DOD civilians with common access cards.

The Aviation Learning Center supports in-resident training programs with individual MOS instructor aid. Services include: Advanced aircraft interactive multimedia instruction (IMI) rooms -AMPS/Falcon View computers -Computers to support training -Cockpit trainers for start-up procedures -Video tapes/DVD’s of academic classes -8MM players for AH-64 flight review -Cutting and light boards for map preparation -Rooms for group study -CD-ROM reference information sources -Flight planning room with tactical map and FLIP material -Official publications (current FM, TM, AR, TB, TC and FAA materials) -MicroSim for flight maneuver training -Reference manuals to support flight training -Training aids to support aircraft maintenance and pilot training.

The ALC is a unique study facility that provides enhancement instruction by on-site training instructors in rotary-wing aviation and aviation maintenance. The ALC reinforces in-resident training programs with computer support, aviation reference, training aids, and aircraft interactive multimedia instruction.

Study materials include videotape and DVDs of academic classes, publications, interactive multimedia instruction (IMI), and programmed texts. Specific study areas have been designated for flight planning, map preparation, IMI, and independent study. Additional computers are loaded with AMPS mission planning software, and other aviation related materials.

The Aviation Learning Center also maintains many static and active cockpit procedure trainers to include the UH-60, CH-47, OH-58, and TH-67. These trainers assist in familiarizing students with the cockpit layout and run-up.

Operating hours are 0800-2100, Monday through Thursday, 0800-1630 Friday and 1215-2100 Sunday.

For information, phone 255-2776 or 255-3655.

Aviation Technical Library

The Aviation Technical Library provides academic and technical library services including research assistance and interlibrary loan capability to students, staff, faculty, and tenant activities.

The library also provides in-depth information support to combat development and doctrine research. Army Aviation personnel worldwide can request information and assistance through e-mail and the Army Knowledge Online Question Point service.

Users will find current, comprehensive collections of Army publications, books, documents and periodicals about Army Aviation. The collection of more than 250,000 items also includes classified and unclassified technical reports in microfiche and electronic formats.

Study rooms are furnished for individual and group study, and a conference room, complete with internet access and SmartBoard, is available for meetings, small classes and presentations.

USAAWC active duty and civilian personnel may use the resources in the library. The general public may use all unclassified, unlimited materials in-house, subject to noninterference with USAAWC patrons and priorities imposed by the local commander. Library borrowing cards are issued to USAAWC active duty personnel and civilians.

Cards may also be issued to reservists, National Guard members and TDY personnel training at Fort Rucker, Fort Rucker contractors, Family members of active duty personnel and retirees living in the local area.

Computer and Internet access is provided for government use only to active duty personnel, DOD civilians, and authorized Fort Rucker contractors.

The Aviation Technical Library, located in Bldg. 9204 on 5th Ave., is open from 1215-2100 Sunday, 0800-2100 Monday through Thursday and 0800–1700 Friday.

For information phone 255-3177 or 255-2944.

Staff & Faculty Development Branch

The Staff and Faculty Development Branch, located in Bldg. 4510, Fifth Ave., is open to active duty Soldiers, DA civilians, and contractors with permission from a government source.

Classes include the Company Commander and First Sergeant Orientation Course and the Installation Staff Contractor Training Course. The other professional development courses include TRADOC-Approved Instructor Training, Systems Approach to Training Basic, Small Group Instructor Training, Automated Systems Approach to Training (ASAT) Individual Module, and

Introduction to Interactive Multimedia Instruction courses.

ASAT Lesson Planning, Toolbook II and Designers Edge are also offered.

The SFDB offers outreach services to training developers and mentoring for personnel in Career Program 32 Training and Warfighting Developers.

Operating hours are 0730 – 1615, Monday through Friday.

For information, phone 255-1160 or 255-3170.

Equal Employment Opportunity Office

The Federal Civil Rights Act of 1964, as amended by the Federal Equal Opportunity Act of 1972, establishes the right of equal opportunity in employment for employees, applicants or former employees. The act prohibits discrimination in employment because of race, religion, color, national origin, sex, age (40 or above) reprisal, or disability. Fort Rucker fully adheres to and actively supports this program striving to promote a work environment free from discrimination. The EEO Office is the proponent for Prevention of Sexual

Harassment and Diversity training for DA civilians.

Equal Employment Opportunity Programs include the processing of discrimination complaints, affirmative employment programs and the special emphasis program.

The EEO Office, located in Room 260 of the Soldiers Service Center serves Fort Rucker, an Equal Employment Opportunity employer. For information, phone 255-2240.

Special Emphasis Programs

EEO manages the Special Emphasis Program that sponsors a variety of projects on and off post.

The annual Women’s History Month/Women of the Year Awards Celebration and the Fort Rucker Outstanding Individual with a Disability Awards program recognize individuals who have demonstrated outstanding service, professionalism, and selflessness.

SEP sponsors ongoing community projects to assist non-profit/charitable organizations. Some of the organizations the SEP have been involved with are the House of Ruth, the Red Cross, the Fort Rucker Food Locker and Vivian B. Adams school.

Special Emphasis Programs enhance
the quality of everyone’s life.

For more information, phone 255-2061.

Professional Memberships

Fort Rucker military and civilian personnel are fortunate to have the opportunity to participate in and become active in

organizations that benefit the total Army Family.

Association of the United States Army

The Fort Rucker –Wiregrass Chapter of the Association of the United States Army (AUSA) is a private, non-profit organization that supports national defense, the men and women who serve and keeping Fort Rucker strong in the community.

AUSA is the only professional organization

that addresses Soldiers’ pay and benefits. The AUSA “Bill of Rights,” supports the total Army, including active reserves, Army National Guard, Department of Army civilians and their Families.

For information, visit the Web site at www.ausa.org.

Army Aviation Association of America

The Army Aviation Association of America is a non-profit organization that promotes fellowship and general knowledge among military and civilian persons whose past or current duties affiliate them with the field of U.S. Army Aviation.

Local chapter membership now totals more than 1,700 members and new members are welcome.

For information, visit the Web site at www.quad-a.org.

Combined Federal Campaign

The Combined Federal Campaign (CFC) gives military and civilian employees the opportunity to donate to local charities and organizations in the Wiregrass.

CFC is the only authorized agency to solicit donations, either by a one-time donation or through payroll deductions from federal employees at their workplace.

The campaign is conducted during October every year. The CFC Bus Tour, open to military and civilian employees, visits several Wiregrass charitable organizations that receive help from the Fort Rucker CFC.

For information, phone 255-9261.

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